We offer a 30 day return policy on VIAGE ID Scanners.  Please contact us to set up a Return Merchandise Authorization at 800-476-7811.  The Product must be returned with the RMA labeled on the box, in like new condition with its original packaging and components, manuals, and accessories, and received within 10 days of RMA issuance in order to receive full refund. Unauthorized returns will not be accepted for refund and may be returned to the shipper at shipper's expense.  Product that is returned damaged, used or with missing parts or accessories will have a restock fee of 20%.