Customer Service

Support. It’s another component of CardCom’s commitment the ViAge Verifier® and our customers. From our extended warranty to our customer care and repair programs, we back our products extensively like no other manufacturer in the industry.

If you've already searched our User Guide and FAQ's and still need assistance, feel free to contact our Customer Service Team toll free at 1-800-476-7811. A representative will assist you in resolving any problems over the phone. If the problem persists, our representatives will walk you through the steps for repair.

Hours: 8am to 5pm (Pacific Time)
Phone # 1-877-MY VIAGE or 1-800-476-7811

REPAIR NOTE: If the product is covered under the manufacturer's (1) one year warranty an RMA (Return Material Authorization) number will be issued before any work is performed. Please have your business name or phone number available for our service agents. The standard or manufacturer's warranty is available only to customers who have successfully returned their product registration card with proof of purchase (if not purchased directly through the manufacturer, CardCom Technology). 

If the product is no longer under warranty, our service agents will advise you of your options. Terms for repairs outside of the standard warranty are to be agreed upon you, the end-user, and an RMA number issued prior to any servicing work.

Payment Forms
CardCom Technology accepts major credit cards (Visa, Mastercard, American Express).

Please note: Credit card orders are shipped out the same day. All orders must be received by 1p.m. Pacific time.

Company checks, money orders, and cashier's checks are accepted for phone orders only, 1.877.MYVIAGE (1.877.698.4243).

Other (If other, please describe your business in the space provided)
Model Number :
Serial Number :
Enter company name where you purchased the product(s).
  Yes, I would like to receive warranty and add-on information via e-mail.